AnywhereNow Unveils Dialogue Cloud NEO: The Next Generation of AI-driven Omnichannel Contact Centers for Microsoft Teams

‍London, UK – May 12, 2025 — AnywhereNow, a global pioneer in transforming customer experience with AI solutions, today announced the launch of Dialogue Cloud NEO, the next-generation evolution of its flagship omnichannel contact center platform for Microsoft Teams.

Already trusted by over 2,000 organizations worldwide, AnywhereNow Dialogue Cloud is the leading contact center solution for Microsoft Teams. The launch of Dialogue Cloud NEO is a bold step forward, combining robust enterprise capabilities with a cutting-edge, cloud-native architecture and the latest in Microsoft’s communications advancements.

Built on the newly released Microsoft Unify framework, Dialogue Cloud NEO represents a major advancement in enterprise communications, offering unmatched integration, scalability, and AI-powered intelligence from Azure OpenAI and Copilot for organizations worldwide.

“Dialogue Cloud NEO is more than a product launch; it’s a strategic leap into the future of enterprise communications,” said Will Blench, CEO at AnywhereNow. “We’ve reengineered our platform to align with Microsoft’s Unify vision and the accelerating demand for AI-driven, cloud-native solutions. With NEO, we’re not just enhancing customer experience, we’re unlocking new levels of operational efficiency, scalability, and long-term value creation.”

Microsoft’s Unify initiative addresses a growing demand for converged UCaaS and CCaaS platforms. By enabling Teams Phone extensibility through ACS, enterprises can now consolidate fragmented systems, reduce costs, and accelerate innovation with a unified communication backbone.

AnywhereNow works closely with Microsoft development teams for Unify and was a key launch partner for the Teams Phone Extensibility API, unveiled at Enterprise Connect 2025 in Orlando.

Key Innovations in Dialogue Cloud NEO:

• Native Microsoft Unify integration for seamless communication
• Azure Communication Services (ACS) for intelligent, cloud-native call routing
• Full support for Microsoft Calling Plans, Operator Connect, and Direct Routing
• In-app call handling, no longer limited to the Teams client
• Coexistence of Connect and Unify, enabling flexible deployment and migration

Dialogue Cloud NEO comes complete with Dialogue AI Assist, a powerful suite of over 30 intelligent CX assistants. These include virtual agents, intelligent routing, real-time transcription, sentiment analysis, summarization, knowledge assistants, and next-best-action recommendations, designed to boost agent productivity and satisfaction.

Agents will also benefit from a completely redesigned, web-based interface, optimized for speed, usability, and consistency across Microsoft Teams and custom applications. NEO delivers a modern, intuitive experience that empowers agents to work smarter and more efficiently.

Dialogue Studio remains a key differentiator in the market and is included with the new Dialogue Cloud NEO platform. It empowers customers to build powerful workflow processes for self-service applications, intelligent routing, automate manual processes, and incorporate Microsoft Copilot or Azure OpenAI capabilities to optimize customer interactions.

Dialogue Cloud NEO is the most advanced, future-ready contact center platform for Microsoft Teams, designed to help enterprises innovate faster, scale smarter, and deliver exceptional customer experiences.

About AnywhereNow

Founded in 2010, AnywhereNow is a Netherlands-headquartered and fast-growing provider of Customer Experience SaaS solutions. AnywhereNow empowers voice and digital dialogues for organisations worldwide and brings to life Agentic AI platforms for increased productivity and effectiveness. AnywhereNow's products are award-winning, recognised by industry analysts, and trusted by over 2,000 global customers, including Rabobank, DHL, Emirates, KPMG, Swarovski, Mazda, Deloitte, Aldi, Vodafone and Zeiss. For more information, please visit Anywhere.now 

Press Contact:

Destiny Gillbee for AnywhereNow

anywherenow@c8consulting.co.uk

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