Call routing
Optimize communication across your organization, maximizing both customer and agent time
AnywhereNow Call Routing slashes waiting times via an efficient customer experience, directs calls based on agent skillset and accelerates the entire process with AI smarts.
Discover the key benefits of our Call Routing
Connect the most knowledgeable agent with your customer via our platform call classification.
Enhance Routing with CRM insights providing a data-driven call flow.
Allow customers to engage with the AI-enhanced Interactive Voice Response (IVR) to steer them to the right agent or provide intuitive automated service.
Combine both data and AI to further optimize your routing logic.
Reduce unnecessary dialogues and enhance first-time-right answers.
Leading features of AnywhereNow call routing
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Skill-based routing: Swiftly connect customers to the most skilled person in your organization that is available for that specific query.
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Omnichannel routing: Engage with customers in their messaging platform of choice. AnywhereNow can assist your agents with AI-based Agent Assist (Deepdesk) on every channel, allowing your agents to help them from the same interface.
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Data-infused routing: Facilitate intelligent routing based on dialogue-specific data (phone number, locale). IVR recognizes everything that is in your CRM and uses this for tailor-made routing rules.
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AI-enhanced routing: Utilize AI for intent recognition, ensuring calls are directed based on the customer's needs, sentiment analysis, and context from previous interactions. Automatically update your CRM information with the summary or other additional AI driven information, so that you are always on top.
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