Cloud Communications with AnywhereNow
Swiftly scale and adapt to evolving business needs with cloud communications
Streamline operations, increase business agility and align collaboration across dispersed teams by leveraging the real-time scalability of AnywhereNow cloud communications solution.
Discover the key benefits of our Cloud Communications
Provide consistent global service while maintaining regional preferences.
Stay compliant with global regulations like GDPR, HIPAA or data residency requirements.
Ensure service continuity by keeping critical communication lines open, even during disasters.
Features from our Cloud Communications
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Effortless customer data management: Enable personalized customer experiences in every dialogue, whether a text message or phone conversation with cloud communication solutions. Equip agents to find timely and accurate customer solutions.
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Route communications from any channel: With AnywhereNow, whether your customers reach out on the phone, by email or on messaging channels like WhatsApp or WebChat, you can route them to any Teams-powered user for the fastest and most satisfying solution with cloud communications.
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Consistent global experience: Deliver consistent customer service, aligning your teams with standardized workflows and best practices and roll them out across the globe.
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FAQs
What is cloud communications and cloud computing?
Cloud communications refers to internet-based voice and data communication services hosted by third-party providers. This includes VoIP (Voice over Internet Protocol), video conferencing, messaging platforms, and contact center solutions. Unlike traditional on-premise systems, cloud communications rely on a distributed infrastructure accessible from anywhere with an internet connection.
Cloud computing is the delivery of computing services, such as servers, storage, databases, networking, software, and analytics, over the internet (“the cloud”). It enables businesses and individuals to access scalable and flexible resources without the need for physical hardware on-site.
How does cloud computing work?
Cloud computing operates by hosting data and applications on remote servers maintained by cloud providers (like Microsoft Azure). Users access these resources over the internet. The infrastructure is typically distributed across global data centers, offering redundancy, security, and scalability.
There are three main service models:
- IaaS (Infrastructure as a Service): Provides virtualized computing resources (e.g., storage and servers).
- PaaS (Platform as a Service): Offers platforms for developers to build, test, and deploy applications.
- SaaS (Software as a Service): Delivers software applications via a web browser (e.g., Gmail, Zoom).
Is cloud communication cost effective?
Yes, cloud communication is generally cost-effective. It reduces or eliminates the need for expensive on-premise hardware, maintenance, and IT staff. Instead of large upfront investments, companies typically pay a predictable monthly subscription fee based on usage or number of users. Additionally, cloud services offer scalability, meaning you only pay for what you need, and can easily adjust as your business grows or changes.