Overdeliver on customer expectations with a Microsoft Teams Contact Center
A laser-like focus on the Microsoft ecosystem, with Teams at the heart of vital dialogues
AnywhereNow is natively integrated with Microsoft Teams to engage customers across any channel, whenever they like.
Discover the key benefits of a Microsoft Teams Contact Center
Delight customers with a consistent and cohesive experience across all touchpoints.
Equip agents to find quick solutions across every communication channel via one unified interface.
Leverage existing investments in the Teams platform and the broader Microsoft 365 ecosystem.
Easily scale capacity and incorporate new features ensuring adaptability to changing needs and delivering personalized customer experiences.
The AnywhereNow Teams-native contact center provides your workforce with a communication solution that can be accessed from anywhere.
Leading features of a Microsoft Teams Contact Center
01
Intelligent routing: Route omnichannel dialogues to AI-enabled bots or available knowledge workers, based on skills, geography and CRM data or implement deflection strategies.
02
Low-code Dialogue Studio: Personalize workflows by connecting to any back-office system or AI framework you might want, regardless of whether it is supported out-of-the-box.
03
Call and screen recording: Experience an integrated end-to-end dialogue recording solution at every stage of the call with Dialogue Cloud for Teams.
04
Reporting & advanced analytics: get a 360-degree view on the customer, even beyond the contact center. Leverage Power BI for many standard reports, real-time updates, and create your own custom reports.
05
Choose your PTSN connection: Whether it’s Direct Routing, Operator Connect or Microsoft Calling Plans, you’re free to choose the best suited telephony connectivity plan for your Microsoft Teams Contact Center.
06
30+ CRM and IT Management systems: With intuitive technology, you can help your employees to work more efficiently with a diverse selection of CRM tools and IT management systems.
07
Full use of wider Microsoft ecosystem: Integrations with SharePoint, Azure, Power BI, Microsoft PTSN and much more.
08
AI Assistant Deepdesk: Free agents from repetitive tasks and enable them to steer conversations into a fulfilling direction with real-time suggestions and next-based action options during customer interactions.