True omnichannel contact center
Meet your customers wherever they are
With the AnywhereNow omnichannel contact center, your customers can reach your business from any communication channel. Data is then seamlessly captured across different touchpoints which allows your customer service agents to smoothly pick up the communication and deliver personalized service.
Discover the key benefits of our Omnichannel Dialogue Management
Dramatically reduce customer queues and total call load whilst offering customers greater flexibility in how they connect with you.
Optimize agent time and reduce fatigue with asynchronous communication.
Lower expenses by deflecting to more cost-efficient channels with automation.
Maintain compliance standards with automated processes that are designed to adhere to regulatory requirements.
Deliver accurate and personalized care every time by ensuring the context and history of the dialogue always moves with the customer.
Leading features of AnywhereNow Omnichannel Dialogue Management:
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Voice: Route calls internally to a Powerful AI tool, for self-service options, utilize voice to direct calls based on intent recognition or combine this with data from your own CRM/ERP system to steer the conversation to the most knowledgeable agent.
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Webchat: Integrate our powerful WebChat application on your website and start WebChat conversations with your customers. Use our Gen AI tools (Deepdesk) to empower customer support agents with the knowledge they need at any point in a conversation.
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Email: Distribute incoming emails like you would a phone call. Use CRM/ERP data or AI to determine which agent is best equipped to help the customer. For email handling, everything is managed in the same interface, so there's no need for a different UI.
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Messaging and custom channels: Connect any Direct Messaging Application to your contact center and allow your customers to start conversations from their favorite messaging platform. Let AI tools (Deepdesk) help your agents to create an even better customer journey.
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