Integrate AnywhereNow's contact center intelligence with Salesforce CRM
The AnywhereNow Salesforce integration provides agents with access to detailed customer analytics to optimize operational efficiency and deliver personalized customer care. When a customer reaches out to the virtual contact center, agents have instant access to relevant information from Salesforce, such as previous interactions, purchase history, and preferences.
Deliver tailored customer care
Premium customer experience
Manage satisfaction over the entire customer journey and deliver more first-time-right resolutions.
Work from anywhere
Extend AnywhereNow and Salesforce to remote working agents and knowledge workers.
Reduced IT costs
Leverage investments in your existing Microsoft ecosystem and other business applications.
Unified interface
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Customer data management
Store and access historical customer data in Salesforce, synchronized with the AnywhereNow WebAgent.
Omnichannel contact center
Initiate and manage various communication channels, including voice calls, chats, and emails, directly from Salesforce.
Unique insights
Consolidate data from AnywhereNow and Salesforce for comprehensive reporting and customer analytics.