Incorporate customer data management solutions integration with AnywhereNow and SAP C4C
Provide personalized customer service and boost operational efficiency by integrating SAP C4C’s customer relationship management capabilities with AnywhereNow’s omnichannel contact center.
Streamline Enterprise Interactions
Centralize communication
Give agents a complete view of customer interactions across multiple channels (voice, email, chat and social media).
Increase business agility
Access customer analytics and interaction history directly from the AnywhereNow interface, to quickly resolve issues and provide accurate information.
Reduce agent workload
Leverage automated workflows to handle routine tasks such as case creation, follow-up reminders, and data updates.
Drive better business outcomes
Utilize comprehensive reporting tools and customer analytics to gain insights into customer interactions and agent performance, helping to identify areas for improvement.
Power up agents
Integrate communication tools directly into SAP C4C, reducing the draining switch between multiple systems
Optimize costs
Reduce operational costs by automating repetitive tasks and improving agent efficiency, allowing for more effective use of resources and better allocation of time.