Fuse AnywhereNow customer experience automation with ServiceNow IT operations
Strengthen the capabilities of your AnywhereNow omnichannel contact center with the IT service management (ITSM) and enterprise service management (ESM) solutions of ServiceNow.
Top benefits
Optimize IT resources
Streamline incident management
Automatically create incident tickets when issues arise in the contact center and promptly notify IT teams.
Real-time collaboration between IT and contact center teams
A unified interface for communication and issue resolution allows teams to quickly collaborate to resolve issues.
Automated ticket creation
Track the status of customer issues and IT incidents, prioritize tasks, and ensure timely resolution.
Strengthen IT operations
Reduce manual efforts, automate common service requests and improve operational efficiency in the contact center.
Monitor and optimize performance with reporting tools
Gain insights into customer interactions, IT incident trends, and service request fulfillment metrics.