Foyer Global
Foyer Global needed a seamless omnichannel cloud solution to efficiently serve their international expat customers across 5 continents and 15 languages, while unifying workflows for speed and simplicity.
Business problem:
In their New Digital Workplace program, Foyer Global needed to upgrade to an omnichannel cloud solution which enabled them to meet their customers on 5 continents, in 15 different languages. As an international health insurance provider serving an expat community, speed and efficiency were important values for Foyer Global. Simplicity was equally crucial and having unified workflows based on Microsoft Teams and their Salesforce CRM was essential for the organization of Foyer Global.
Business solution:
The AnywhereNow omnichannel solution provided Foyer Global with the capacity to service customers across any channel, at any time and in any language. Being natively and fully integrated with Microsoft Teams and Salesforce went hand-in-hand with the new digital workspace that they were already utilizing. This allowed Foyer to keep all communications in one unified system, maintaining their digital architecture and core systems to serve their customers in the best conditions, and improve their CX.
Customer stories
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