Rabobank
Rabobank needed a smooth transition from Skype for Business for over 400 agents across 10+ countries, while improving overloaded internal contact centers and enhancing call routing for external ones.
Business problem:
With over 400+ agents operating in 10+countries, Rabobank needed to transition from Skype for Business in away that caused minimal disruption to their business operations. Rabobank's internalcontact centers were overloaded with dialogue whilst their external contactcenters suffered from a lack of advanced call routing.
Business solution:
By leveraging Microsoft Teams with AnywhereNow, 60 of Rabobank's contact centers in both EMEA and AMER regions benefited from advanced omnichannel routing, reporting and recording. A phased global roll-out ensured that local requirements and regulations were carefully adhered to. The result was a future-proof solution that accommodated both internal and external contact centers with more efficient dialogue handling.
Customer stories
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