Union Bank & Trust
Union Bank & Trust needed to quickly replace their costly, outdated contact centers across 80 branches with a more flexible, efficient solution to improve customer service.
Business problem:
With 80 branches operating in a non-optimal manner, Union Bank & Trust customer service centers needed replacing. Their legacy contact center was expensive, inflexible and challenging to maintain. What's more, the deadline to discover and deploy a new solution was very tight.
Business solution:
Within one month, all 80 branches were connected and in production with the AnywhereNow DialogueManagement platform for Omnichannel Contact Center. The AnywhereNow's out-of-the-box integration with their CRM systems, Call Recording and Comfort Transfer, UnionBank & Trust triggered an increase in customer satisfaction, agent productivity and a drastic reduction in operational expenses.
Customer stories
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