AnywhereNow named as one of the 10 Fastest Growing Contact Center Companies to Watch in 2025
By Jon Burghart, CRO of AnywhereNow
In the fast-paced world of customer service, where every interaction counts, AnywhereNow has carved a niche for itself as one of the fastest-growing companies in the contact center space. Named as one of the 10 Fastest Growing Contact Center Companies to Watch in 2025 by CIOCoverage Magazine, AnywhereNow’s journey and forward-thinking approach has set it apart as a true leader in transforming customer engagement. This recognition is a testament to our innovative solutions, cutting-edge AI technology, and strategic use of Microsoft Teams, which all combine to provide unparalleled customer experiences and operational efficiency.
Revolutionizing Customer Service with AI and Microsoft Teams Integration
AnywhereNow’s Dialogue Cloud platform is the backbone of our service offering, empowering organizations to deliver superior customer service with the flexibility and scalability they need. What truly sets us apart is the seamless integration with Microsoft Teams, which serves as a game-changer for contact centers across the globe. This native integration makes it possible for any Microsoft Teams user to act as a contact center agent, breaking down traditional silos between front-office and back-office operations. This approach not only simplifies management but also reduces deployment and operational costs, allowing organizations to scale their contact center operations quickly and efficiently.
The true magic lies in how AnywhereNow combines the best of Microsoft’s technology stack with powerful artificial intelligence. The Deepdesk AI platform for customer experience (CX) enhances every stage of customer interaction with tools like intelligent routing, real-time agent assistance, sentiment analysis, and automated virtual agents. These AI-driven features not only speed up response times but also ensure that customer queries are resolved on the first contact, leading to higher customer satisfaction (CSAT) and improved Net Promoter Scores (NPS).
Addressing Industry Challenges with Cost-Effective Solutions
Contact centers today face numerous challenges, especially around balancing high-quality service with cost efficiency. AnywhereNow addresses these concerns head-on by offering a solution that integrates seamlessly with existing Microsoft investments. This reduces the total cost of ownership (TCO) while enhancing service quality. The platform’s flexibility is another key factor; it supports remote and hybrid work models, which have become increasingly important in the modern workplace.
Furthermore, the platform’s AI capabilities help organizations optimize their operations by automating repetitive tasks, enabling agents to focus on more complex and rewarding customer interactions. This results in not only reduced handling times but also a more satisfied and engaged workforce. By improving agent efficiency and reducing burnout, we help businesses improve their employee retention rates and create a positive work environment that directly translates into better customer experiences.
Pioneering the Future of Contact Centers
AnywhereNow’s success in integrating AI into our contact center solutions is a major factor contributing to this recognition in 2025. With AI expected to revolutionize customer service in the coming years, AnywhereNow is already ahead of the curve. The platform is continually evolving, with new updates planned for Dialogue Cloud and Deepdesk AI offerings. In fact, we are currently preparing to be one of the first partners certified on Microsoft’s new Azure Communication Services (ACS) power APIs, which will offer even more advanced capabilities to our customers.
The Road Ahead
Looking forward, AnywhereNow has ambitious plans for continued growth. Our roadmap includes expanding product offerings, deepening integration with Microsoft Teams, and enhancing AI capabilities to help businesses stay ahead in an ever-evolving digital landscape. With the continued rise of cloud-based contact centers and AI’s growing impact on customer experience, we are well-positioned to maintain a rapid growth trajectory.
As CEO Will Blench aptly puts it, "We’re redefining customer engagement by empowering businesses to utilize AI to deliver personalized, efficient experiences while future-proofing operations in an ever-evolving digital landscape." With its vision and strategic direction, we are set to not only lead the industry but also set new standards for what a modern contact center can achieve.
Read the full article here: 10 Fastest Growing Contact Center Companies to Watch 2025 – CIOCoverage- Driven for Technology Leaders