AnywhereNow Provides Contact Center Agents with AI-Driven Superpowers
London, UK, 30th April 2025: AnywhereNow, a global pioneer in transforming customer experience with AI solutions, has announced the launch of Dialogue AI Assist as part of its Dialogue Cloud Contact Center. This new offering includes over 30 ready-made, out-of-the-box AI assistants, empowering agents on the Dialogue Cloud contact center platform to exceed customer expectations and boost operational efficiency.
Will Blench, CEO of AnywhereNow, comments: “The Dialogue AI Assist platform will transform the customer experience with AI tools that empower agents to enhance service quality, boost operational efficiency, and delight customers. Organizations can now access Agentic AI capabilities without complexity and risk, at an affordable price, fully embedded within our market-leading Dialogue Cloud Contact Center for Microsoft Teams.”
Dialogue AI Assist is powered by Deepdesk, AnywhereNow’s proven AI assistant platform, which is already trusted by customers worldwide. Seamlessly integrated with the Dialogue Studio workflow platform and embedded into the web agent UX interface, the AI functionality is effortlessly available to agents and can be activated through simple configuration.
The innovative use of AI in the AnywhereNow Dialogue Cloud Contact Center delivers AI-driven features such as virtual agents, intelligent routing, transcription, sentiment analysis, summarizations, knowledge assistants, and best next action recommendations. These capabilities play a valuable role in supporting agents, boosting productivity, and improving job satisfaction.
AnywhereNow is already the market leader in contact center technology for Microsoft Teams, and the addition of AI Assist will elevate its reputation for innovation even further. Last year's acquisition of Deepdesk, a top-tier provider of AI Assistant technology, propelled AnywhereNow forward, infusing the product portfolio with invaluable insights and expertise. By harnessing Microsoft Azure OpenAI models and enabling close orchestration with Copilot Studio applications, AnywhereNow is poised to deliver the most advanced AI assistant solutions available.
Removing complexity, Dialogue AI Assist can be deployed quickly to support customer interaction processes. The AI assistants automate tasks and empower human agents to work more efficiently and confidently. Dialogue AI Assist addresses common customer service challenges using the power of Generative AI and is available across all channels, including voice, chat, email, and social media messaging. For more information, please visit Anywhere.now.
About AnywhereNow
Founded in 2010, AnywhereNow is a Netherlands-headquartered and fast-growing provider of Customer Experience SaaS solutions. AnywhereNow empowers voice and digital dialogues for organisations worldwide and brings to life Agentic AI platforms for increased productivity and effectiveness. AnywhereNow's products are award-winning, recognised by industry analysts, and trusted by over 2,000 global customers, including Rabobank, DHL, Emirates, KPMG, Swarovski, Mazda, Deloitte, Aldi, Vodafone and Zeiss. For more information, please visit Anywhere.now.
AnywhereNow Press Contact:
Destiny Gillbee for AnywhereNow
Anywherenow@c8consulting.co.uk